Terms & Conditions of Service & Products

This Privacy Policy describes how GLUS Family collects, uses, protects, and processes your personal information when you visit our website, application, order cleaning products, or book home cleaning and upholstery services in Egypt.

By accessing GLUS Family services, you consent to the collection and processing of your information in accordance with this policy and applicable Egyptian laws and regulations.

• Processing orders and delivering cleaning products directly to your doorstep
• Scheduling and dispatching certified GLUS cleaning technicians to your location
• Sending timely order status updates and technician arrival notices via SMS or WhatsApp
• Customer support and prompt resolution of questions
• Verifying address accuracy and preventing fraudulent transactions

We maintain strict data protection standards and share your data only in the following necessary circumstances:

• Assigned delivery couriers and vetted GLUS cleaning specialists strictly for fulfilling your order
• Certified, PCI-DSS compliant banking payment gateways
• Egyptian governmental or judicial authorities only when mandated by applicable law

• Review and update your saved personal profile at any time in the My Account section
• Freely add, edit, or delete saved delivery addresses
• Request account and data deletion by contacting customer support
• Control notifications and promotional preferences

To exercise your privacy rights or submit questions regarding our data practices, please contact info@sg-egypt.com.

We implement industry-standard SSL/TLS encryption protocols to safeguard your personal data during transmission and in storage, with strict access control mechanisms to prevent unauthorized access.

We retain personal information only as long as necessary to fulfill customer orders, maintain warranty records, and comply with Egyptian legal and statutory tax requirements.

Our services are intended exclusively for adults. We do not knowingly collect personal information from individuals under 18 years of age.

We may periodically update this policy to reflect operational, legal, or regulatory enhancements. Any updates will be posted here with a refreshed revision date.

Welcome to GLUS Family, Egypt's premier platform for high-performance home cleaning products, professional maid services, and upholstery steam restoration.

By accessing our website, placing an order for products, or booking cleaning services, you agree to be bound by these Terms of Service.

• Doorstep delivery of GLUS Family certified eco-friendly, family-safe cleaning detergents
• Complete home, villa, and apartment deep cleaning packages
• Professional steam sanitization for sofas, salons, carpets, and mattresses
• Specialized vehicle and delicate upholstery detailing

• Customers must provide a valid mobile number and accurate delivery address to guarantee timely service delivery
• You are responsible for preserving account security and OTP verification credentials
• GLUS Family reserves the right to cancel unverified or suspected fraudulent orders after attempting communication

All listed prices are displayed in Egyptian Pounds (EGP) and inclusive of applicable value-added taxes. We offer flexible and secure payment methods:

• Return or exchange unopened cleaning products in their original packaging within 14 days in compliance with Egyptian Consumer Protection Law No. 181 of 2018
• Free cancellation or rescheduling of cleaning appointments up to 3 hours before the scheduled time
• 100% Quality & Satisfaction Guarantee: If you are not satisfied with a cleaning service, a supervisor will inspect and re-clean the area free of charge within 24 hours
• Refunds are credited back through the original payment method within 3 to 5 business days

• Provide reliable running water and electricity access to operate professional steam and extraction equipment
• Secure valuables, jewelry, and important documents prior to the technician team's arrival
• Be present or delegate a representative to inspect the finished service or product delivery and sign the delivery receipt

GLUS Family guarantees all formulated cleaning products are non-toxic, safe for fabrics, and compliant with national quality standards. Our liability in the event of accidental damage is limited to the verified repair or replacement cost of the affected item as determined by certified inspection.

GLUS Family reserves the right to update these terms when necessary. Continued use of our platform after updates indicates acceptance of the amended terms.

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, and Egyptian courts possess jurisdiction, in full alignment with the Egyptian Consumer Protection Agency.